CUSTOMER RETURNS

Customers can return their old neoprene wetsuit (or biofoam) to our North American Returns processing site in Waitsfield, VT.

For each wetsuit received, the sender will get a unique 15% off coupon towards their next Online purchase. A unique coupon code will be sent to the sender via email. This code can be applied to an online order on the Mahulu website.

The sender just needs to email a picture of their mailing receipt to recycle@mahulu.surf and enclose the sender’s email address with the wetsuit so we can match the suit with the picture sent. The coupon will be send via email to this email address – presumable the same one from where the picture was sent.

We will also have an online form that customers can fill out and then print and enclose with the used wetsuit. Coming March 2024

RETAILS RETURNS

A retailer can collect wetsuits from their customers and offer discounts that they deem appropriate. Then retailers can send wetsuits to the Mahulu collection point at their cost. For each one they mail to Mahulu they get 5% off their next order on a per suit basis. So if they mail us 10 wetsuits (their shipping cost) they receive 5% off the next 10 suits they order to restock. (We will match thicknesses if practical. Otherwise the 5% applies to the cost of a 3/2 suit.)

We have partnered with Circular Flow as part of their wetsuit takeback scheme.

8,300 tonnes of old wetsuits end up in landfill every year, so every wetsuit that is sent back to us at Mahulu will make a real difference, protecting the oceans we love and reducing harmful pollution from incineration. Circular Flow are helping the wetsuit industry become much more eco-friendly due to their closed-loop neoprene recycling process. Rather than allowing wetsuits and other neoprene products to be incinerated or go to landfill, Circular Flow undertakes a full breakdown of wetsuits and off-cuts and re-processes them into new, recycled products. Even zips and plastic parts can be recycled, ensuring zero waste is generated.

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We have partnered with Circular Flow as part of their wetsuit takeback scheme.

8,300 tonnes of old wetsuits end up in landfill every year, so every wetsuit that is sent back to us at Mahulu will make a real difference, protecting the oceans we love and reducing harmful pollution from incineration. Circular Flow are helping the wetsuit industry become much more eco-friendly due to their closed-loop neoprene recycling process. Rather than allowing wetsuits and other neoprene products to be incinerated or go to landfill, Circular Flow undertakes a full breakdown of wetsuits and off-cuts and re-processes them into new, recycled products. Even zips and plastic parts can be recycled, ensuring zero waste is generated.

Know More